FAQ

1. Company & Business

Q1: What types of truck vehicle products and solutions do you offer?

A: We specialize in commercial truck electronics and intelligent solutions, mainly including the following:

Advanced Driver Assistance Systems (ADAS) and Blind Spot Detection (BSD)
Truck-specific Mobile Digital Video Recorders (MDVR) and monitoring systems
GPS tracking, fuel monitoring, and fleet management platforms
Specialized transport monitoring solutions (e.g., cold chain, hazardous materials)

Our solutions are suitable for long-haul logistics, urban delivery, construction, and cold-chain transportation scenarios.

Q2: Which regions do you mainly export to?

A: Our truck solutions have been exported worldwide, with key markets including:

Europe (mature logistics and fleet management markets)
North America (long-haul freight and cold chain)
Southeast Asia (urban delivery and engineering vehicles)
Middle East & South America (infrastructure and growing logistics regions)

Our clients include truck parts importers, fleet operators, 4S groups, modification workshops, and system integrators.

Q3: Do you support OEM / ODM customization?

A: Yes. We provide OEM/ODM services, including:

Function configuration and UI customization
Mechanical structure and mounting bracket design
Software localization (language, regulations)

We can also assist customers with relevant certifications and compliance verification.

2. Products & Solutions

Q4: What are the main categories of your truck products?

A: Our main product lines include:

ADAS (Forward Collision Warning, Lane Departure Warning, etc.)
Blind-spot monitoring and Lane Change Assist systems
MDVR and multi-camera video surveillance systems
GNSS (GPS/BeiDou) trackers and fleet management platforms
Fuel consumption, temperature, and humidity sensors for specialized transport

Q5: Which truck applications are your solutions suitable for?

A: They are widely applicable to the following:

Long-haul tractor trucks
Urban light/medium-duty delivery trucks
Dump trucks and concrete mixers
Refrigerated vans
Hazardous goods transport vehicles

Our goal is to help customers achieve vehicle visibility, improved driving safety, and optimized operating costs.

Q6: Are your products compatible with different truck brands and models?

A: Most of our products are designed for wide compatibility across commercial trucks, supporting:

Wide voltage input (12V/24V auto-sensing) for light to heavy trucks
CAN bus data integration based on 808/1078 protocols

For specific brands or models, we can provide custom wiring harnesses, protocol decoding, and deep adaptation services.

3. Quality & Certifications

Q7: Which international certifications do your products have?

A: Depending on product type and target market, common certifications include:

CE, FCC (EMC and wireless compliance), RoHS

Specific certifications depend on our actual qualifications and product documentation; we can also assist in applying for market-specific certifications upon request.

Q8: How do you ensure reliability for truck products?

A: Given harsh truck operating environments, we focus on the following:

Industrial-grade component selection (wide temperature, shock resistance)
Reliability testing: high/low temperature, vibration, dust, and water resistance
Full-process quality control and outgoing aging tests

This ensures stable performance under long-distance transport, rough roads, and extreme climates.

Q9: What is the warranty period?

A: Typically, we offer a 12-month warranty.

For failures caused by product quality within the warranty period, we will provide repair as agreed.

4. Order & Delivery

Q10: What is the MOQ for truck products?

A: MOQ varies by product.

Standard products have certain MOQ requirements
Small batch sample orders are also acceptable

Please contact our sales team to confirm quantities and configurations.

Q11: What are the production lead time and delivery time?

A: Standard products are usually completed within a set number of working days after deposit receipt;

Custom or OEM projects may take longer depending on complexity.

Exact lead times will be confirmed in the contract.

Q12: What payment methods do you support?

A: Common methods include:

T/T (Telegraphic Transfer)
L/C (Letter of Credit)
PayPal (for samples or small orders)

Payment terms can be negotiated based on order value and customer credit status.

5. Technical Support

Q13: What after-sales services do you provide?

A: We offer:

Technical consultation and solution support
Installation guidance and wiring instructions
Spare parts supply and repair services

Q14: How do you handle quality issues?

A: Customers can provide the following:

Product model and batch number
Problem description along with photos/videos

Our after-sales engineers will evaluate the issue and propose a solution. Quality-related problems will be handled according to the warranty policy.

Q15: Do you provide software upgrades?

A: For smart terminals and platform-based products, we release system or feature upgrades according to our roadmap.

Upgrade methods, cycles, and costs will be specified in the product documentation or contract.

6. Cooperation & Contact

Q16: How can I get the product catalog or quotation?

A: You can contact us via the following:

Website inquiry form
Email or WhatsApp / WeChat

Please provide:

Product types of interest
Target market
Contact information

Our sales team will send the relevant materials and quotes promptly.

Q17: Do you accept third-party factory audits or inspections?

A: Yes. We can cooperate with:

Factory audits
Production process inspections
Pre-shipment inspections

conducted by customers or third-party agencies.

Still have questions? Get a Custom Quote for Your Truck Monitor Project