Privacy Policy

Shenzhen Sanan Technology Co., Ltd.

（Commercial Truck Vehicle Monitor Solutions）

Last Updated: [Date]

This Privacy Policy describes how Shenzhen Sanan Technology Co., Ltd. ("Sanan," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website https://www.sanan-cctv.com/ (the "Site") or interact with us for business purposes.

1. Information We Collect

We collect information to provide our truck and vehicle electronics monitor products and services effectively.

1.1 Information You Provide Directly

When you contact us via forms, email, or messaging apps, we may collect:

Business Contact Info: Name, job title, company name, email address, phone number, WhatsApp/WeChat ID.
Business Details: Country/Region, interested product categories (e.g., ADAS, MDVR), order quantity, and technical requirements.
Communication Records: Correspondence related to quotes, orders, and support.

1.2 Information Collected Automatically

When you browse our site, we may collect the following:

Device & Usage Data: IP address, browser type, operating system, pages visited, time spent on pages.
Cookies: We use essential cookies to ensure basic website functions and, with your consent, analytics cookies to understand site traffic.

2. How We Use Your Information

We use the collected information strictly for legitimate business purposes:

To respond to your inquiries and provide product quotations (ADAS, MDVR, and fleet management systems).
To process and fulfill your orders (under EXW terms).
To provide technical support and after-sales service.
To improve our website and product offerings.
To comply with legal obligations and prevent fraud.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

Contractual Necessity: To perform our obligations under a contract (e.g., responding to a quote request).
Legitimate Interests: To improve our services and communicate with potential B2B clients.
Consent: Where you have explicitly consented to specific data uses (e.g., analytics cookies).

4. Data Sharing & Third Parties

We only share your information with trusted third parties who assist our operations:

Logistics Partners: To arrange air freight quotes upon your request (under EXW terms, you remain the principal).
Payment Processors: PayPal (for sample orders) and banks (for T/T payments).
Analytics Providers: Google Analytics (data is anonymized where possible).

We require all third parties to respect the security of your data and to treat it in accordance with the law.

5. Data Retention

We retain your personal information only for as long as necessary:

Prospect Data: We keep inquiry records for up to 24 months unless you become a customer or request deletion.
Customer Data: We retain order and transaction data for 7 years to comply with tax and accounting regulations.

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data.
Correction: Ask us to correct inaccurate data.
Deletion: Request the deletion of your data (subject to legal retention requirements).
Objection: Object to the processing of your data for certain purposes.

To exercise these rights, please contact us at astrid@sanan-cctv.com.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

8. International Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By submitting your information, you agree to this transfer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.